Privacy Policy

Who we are

Restful Estates (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, website, or contact us.

Restful Estates is an independent serviced accommodation provider offering short-term, mid-term, and long-term stays for business travellers, contractors, and professionals.

Information We Collect

We may collect and process the following personal data:

• Full name
• Contact details (email address, phone number)
• Booking and reservation details
• Identification information (where required for booking or compliance)
• Payment and billing information (processed securely via third-party providers)
• Communication history with us
  We only collect data that is necessary to provide our accommodation services.

How We Use Your Information

We use your personal data to:
Prevent fraud and ensure security
Process and manage bookings
Communicate with you regarding reservations and enquiries
Provide check-in details and guest support
Improve our services and customer experience
Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the following lawful bases:

Legitimate interests (service improvement and customer communication
Performance of a contract (booking and stay fulfilment)
Legal obligations (tax, fraud prevention, regulatory compliance)

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

• Secure booking platforms and trusted third-party systems
• Restricted access to personal data by authorised personnel only
• Encrypted communication and secure data storage where applicable
• We do not sell or rent your personal data to third parties.

Sharing of Information
We may share your information only when necessary:

• With trusted service providers (e.g. booking platforms, payment processors)
• With cleaning or property management services required to fulfil your stay
• Where required by law or regulatory authorities

All third parties are required to handle your data securely and lawfully.

Data Retention

We retain personal data only for as long as necessary to:
Resolve disputes or enforce agreements
Complete your booking and stay
Meet legal, accounting, or reporting requirements

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Request data portability

To exercise your rights, please contact us using the details below.

Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Support advertising and remarketing activities

You can control cookies through your browser settings

Contact Information
If you have any questions about this Privacy Policy or your personal data, you can contact us:

Business Name: Restful Estates
Email: bookings@restfulstays.co.uk
Phone: 07345302319